Terms and Conditions

1. Purpose

These Terms of Service (“TOS”) form a contract between you (or the entity on whose behalf you act) and Shamanic Groove LTD, represented online at stratonoakland.com (“Stratonoakland,” “we,” “us” or “our”).
By merely visiting our site or using any of our Services you agree to be bound by these TOS; if you disagree, please refrain from using the site. We may amend the TOS from time to time, and your continued use of the Services constitutes acceptance of any revisions. The current version is always available here.

1.2 No-agreement → no-use

If you do not accept these terms you are not authorised to use this website or any of its Services. Throughout the document, visitors or users of stratonoakland.com—whether or not they purchase anything—are referred to as “customers.”

2. Customers

While we facilitate your online business, we act only as an independent contractor. We control solely the products and services we ourselves provide; we are not responsible for your actions, for the actions of third-party service providers, or for the actions of the people who use your products and services (“End Users”).

3. Services

Stratonoakland offers a variety of products and services (collectively, the “Services”). Whether a Service is paid, bundled, or free, once you request or allow us to provide it, it is covered by these TOS and by our other Policies.
Some Services are delivered by third parties; their own terms may also apply.

We may change a Service’s specifications at any time (third-party partners may likewise change their offerings between your purchase date and delivery). We’ll use commercially reasonable efforts to notify you of material changes.

3.1 Service catalogue

The TOS and all Stratonoakland Policies apply to every Service we offer, whether or not explicitly listed here. Detailed descriptions appear on the relevant product pages; those pages do not modify or override the TOS.

3.2 Domain-name services

We resell domain registrations. Applications are forwarded to eNom (www.enom.com) and you agree to eNom’s registration policies: www.enom.com/terms.
Domain registration is not guaranteed, and after registration it is your responsibility to keep the domain from expiring or being cancelled.
You must ensure that the domain you register does not infringe anyone else’s legal rights—we do not perform such checks.

We will comply with lawful orders to cancel, modify, or transfer a domain. ICANN’s Transfer Policy imposes a 60-day transfer lock after any “Change of Registrant”; Stratonoakland applies this lock whenever the WHOIS contact data change. Opting out is not offered.
You also agree to all ICANN verification policies. See:
https://www.enom.com/raa/ and
http://www.icann.org/en/resources/registrars/registrant-rights/educational

3.3 Hosting services – general terms

• Bandwidth. Each hosting plan includes a defined bandwidth allowance. Unused bandwidth does not roll over. If you exceed your allowance we may suspend the account, charge overage fees, or require you to upgrade—at our sole discretion.

• IP addresses. We supply the primary IPs included with your plan. Additional IPs may be purchased. IPs are to be used only with our Services and are non-transferable. We may change them if needed.

• Resource usage. Excessive CPU, memory or support-desk usage is not permitted. Bandwidth and speed figures are maximums. Continuous operation at or near those limits may lead to throttling, suspension or termination.

• Customer-support fairness. We reserve the right to limit support if your usage greatly exceeds that of similar customers.

3.4 Hosting services – specific terms

• Unmanaged hosting. You are solely responsible for firewalls, software installation, maintenance, security, and backups.

• Root access. If your plan includes root access, you are responsible for any changes you make. We will attempt to assist on request, per our Support Policy, but may not be able to undo or recover your changes.

• Cloud VPS. Billed on actual resource consumption; initial payment is treated as account credit. Detailed usage appears on each invoice.

• Inode/connections limits. VPS: 2 million inodes. Shared hosting: 600 000 inodes and 35 simultaneous HTTP connections. Exceeding limits may trigger charges or cleanup.

• Backups. Old backups (> 30 days) may be deleted. For cPanel shared/reseller hosting, free Server Rewind backups are provided up to 50 GB total; beyond that no automatic backup is taken. Always keep your own local backups.

• Email hosting. Trash and Deleted items older than 30 days are removed automatically; likewise Junk/Spam after 30 days. Delivery is not guaranteed; external blacklists are beyond our control. Storage quotas apply.

4. Resellers

If you resell—or use our Reseller Hosting—you must comply with these TOS and all Policies, including indemnity and termination provisions. Any additional or conflicting terms you offer to your customers are void and may result in cancellation of your account.

5. Access to servers

You will not receive physical access to the servers where your data reside; they are shared facilities. You must not interfere with any server’s use or operation, nor with related equipment functionality.

6. Control panels

• cPanel. Use of cPanel is subject to the cPanel EULA: http://cpanel.com/legal-store.html

• Plesk. Use of Plesk is subject to the Plesk EULA: https://www.plesk.com/eula/

Make sure you read the relevant licence before using those Services.

7. Account registration & information

7.1 Registration

You warrant that you are at least 18 years old and authorised to bind yourself or your entity to these TOS. You may undergo credit and fraud screening and must furnish accurate information for that purpose.
Before using the Services you represent and warrant that

1. you possess the necessary experience and knowledge to use them;

2. you understand the risks inherent in online business; and

3. you will supply any materials we reasonably require to deliver the Services.

7.2 Account data

You must provide accurate, current information when creating your account and keep it updated, especially your e-mail address. We are not liable for Service interruptions or damages resulting from misdirected or blocked e-mails caused by outdated contact data.

7.3 Account security

You are responsible for all activity performed through your account credentials—whether by you or others. Keep your passwords and security measures safe. Stratonoakland has no liability for unauthorised access or use.

By requesting support you grant our staff permission to access your account as needed to diagnose issues. Always back up your data before requesting assistance.
We may scan data automatically for security purposes and may quarantine or modify malicious files.

8. Term – Billing & Payment

8.1 Initial term

We are not obliged to provide any Service until we have received your first payment (the “Effective Date”).
Delivery begins on the Effective Date and continues for the period shown on the relevant product page (“Initial Term”).
If no period is shown, the Initial Term is one month.

8.2 Automatic renewal

Unless you cancel beforehand, each plan renews automatically for successive periods of the same length (“Renewal Terms”).
To avoid renewal you must notify us:

• Via the Client Portal – submit a cancellation at least one (1) day before the new term starts, or

• By e-mail – contact us at least fifteen (15) days before the new term starts.

8.3 Termination

• For convenience. Either party may terminate for any reason by giving 15 days’ written notice.
  Cancellations are accepted only through the methods above.
  All open invoices must be paid before suspended accounts are re-activated.

• By Stratonoakland. We may suspend or cancel the Services, without notice, if you

  • breach these TOS or any Policy,

  • fail to pay amounts due,

  • endanger the integrity or security of our network, or

  • we must act to prevent upstream disruption.

  When an account is closed we have no obligation to forward e-mail, retain data or provide backups.
  No refunds are issued for terminations resulting from your breach.

• For material breach by us. You may terminate if we commit a material breach and fail to cure it within 10 days of written notice describing the breach in reasonable detail.

8.4 After-termination access

If, after closure, we are able to retrieve data from our backups a €25 one-time fee (or higher, depending on workload) will apply.
All data—and any add-on domain registrations—are deleted once an account is fully terminated.

9. Right of Withdrawal (EU consumer note)

Because every project is produced to your custom specifications, you expressly waive the statutory right of withdrawal that would otherwise exist under Greek Law 2251/1994.

10. Use of the Services

Your use of the Services is governed by these TOS and all Policies.
Stratonoakland does not guarantee that the Services will be uninterrupted, error-free, virus-free, secure or continuously available, nor that data transmitted through our network will be accurate or free of offensive content.

11. Testimonials

You may voluntarily provide us with a written or spoken testimonial (“Endorsement”).
We may, at our discretion, publish and edit the Endorsement (without altering its substance) in any medium to promote our Services, and may use your first name, surname initial, state, likeness, voice and/or contact details in connection therewith.
If at any time you wish us to stop using your Endorsement, contact us (details in §19) and we will cease promptly after processing the request.

12. Data Back-ups

You acknowledge that maintaining regular off-site backups is solely your responsibility.
Stratonoakland shall not be liable for any data loss or corruption, including that resulting from

1. authorised actions by us,

2. actions you perform while using the Services,

3. hardware failures,

4. software or technology malfunctions, or

5. account suspension, cancellation or termination.